Privacy Policy

Edutig (“we,” “us,” or “our”) is committed to protecting the privacy of the individuals and institutions that use our platform (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request a demo, or use the Edutig education management platform.

By using Edutig, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and apply privacy-by-design principles across our engineering and operations.

We collect information that is necessary to provide, maintain, and improve our services. The categories of personal information we may collect include:

• Account and contact data: Name, email address, phone number, job title, institute name, institute address, and other details you provide when registering or requesting a demo.
• Institutional data: Student records, attendance data, grades, fee and payment information, payroll data, staff information, and operational data uploaded by authorized users of your institute.
• Usage and technical data: IP address, browser type, operating system, device information, pages visited, time spent on pages, referral sources, and interaction logs.
• Cookies and similar technologies: Information collected through cookies, local storage, and similar technologies to enhance user experience and analyze usage patterns.

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Edutig platform.
• To process demo requests, onboarding, customer support inquiries, and service-related communications.
• To authenticate users, enforce access controls, and maintain platform security.
• To analyze usage trends, diagnose technical issues, and improve product functionality and user experience.
• To send administrative messages, service updates, and marketing communications where permitted by law.
• To comply with legal obligations, enforce our terms, and protect our rights and the rights of our users.

Where applicable data protection laws require a legal basis, we rely on one or more of the following grounds:

• Performance of a contract: Processing necessary to fulfill our contractual obligations to you.
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving security and preventing fraud, balanced against your rights.
• Consent: Processing based on your explicit consent, which you may withdraw at any time.
• Legal obligation: Processing necessary to comply with applicable laws, regulations, or court orders.

We do not sell or rent personal information. We may share information in the following circumstances:

• Service providers: With trusted third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, email delivery, and analytics. These providers are contractually bound to use data only for the services they provide to us.
• Legal compliance: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, and safety, or that of our users.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, subject to confidentiality obligations.
• With your consent: In any other circumstance where you have provided explicit consent.

We implement technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using TLS 1.2 or higher.
• Role-based access controls and multi-factor authentication options.
• Regular security assessments, vulnerability management, and access logging.
• Secure cloud infrastructure with audited data centers.

While we strive to use commercially acceptable means to protect personal information, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Account holders may request deletion of their data at any time by contacting us. Certain information may be retained to comply with legal obligations, resolve disputes, or enforce our agreements.

Edutig is operated from Pakistan. Your information may be transferred to, stored, and processed in Pakistan or other countries where our service providers maintain facilities. Whenever we transfer personal data internationally, we take appropriate safeguards to ensure an adequate level of protection, such as standard contractual clauses and other legally accepted transfer mechanisms.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Data portability: Request transfer of your data to another service provider.

To exercise these rights, contact us at hello@edutig.com. We will respond within the timeframe required by applicable law.

We use cookies and similar technologies to operate our website, remember your preferences, understand how you interact with our services, and improve your experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Our website and platform may contain links to third-party websites or integrations that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Edutig is intended for use by educational institutions and their authorized staff. We do not knowingly collect personal information directly from children under the age of 13 outside of the school-managed context. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@edutig.com
• Address: House No. 3, Gardenia Block, Street 13, Bahria Town, Lahore, Pakistan